Returns & Exchanges
At Alen, we want you to be completely satisfied with your home essentials, which is why we offer a 30-day return window for items in their original condition. If your purchase doesn't perfectly fit your space, our streamlined process ensures a quick and hassle-free resolution.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print and Pack
Download your prepaid shipping label and securely pack the items in their original packaging to ensure they arrive back at our warehouse safely.
Ship It Back
Drop off your package at any authorized carrier location; we will track the shipment and notify you once it has been received.
Receive Your Refund
Once our team inspects the returned items, we will issue a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing